

Exchange’s syncing feature is called “Exchange ActiveSync.” And the most typical email clients used for Exchange are Microsoft’s Outlook. It uses a syncing style similar but not the same as IMAP to sync emails, contacts, calendars, and other features.

If you are using Office365, disabling and re-enabling Exchange Activesync on the user’s mailbox often resolves this issue.

For instance, sign in to your account using Outlook Web App and click the drop-down arrow next to the Help question mark, and then click About and verify the server name. To check, just visit the web access and verify your credentials. Note: Make sure that your credentials are correct. Other readers are seeing a slightly different error “ Exchange Can’t Verify Server.” If you are having one of these errors, give these tips a go and see if one works for you. Several readers report that they are getting this error message when setting up a work email on the iPhone, iPod touch or iPad and trying to synchronize their iOS device with an Exchange server.

When trying to sync your iPhone or another iDevice to an Exchange account, are you getting an “ Unable to Verify Information” error? Was Exchange working with your old iPhones and iPads but now after updating to the latest iOS, it no longer works?
